Store Location

19 Lewis Road NW, Olympia,wa, 98502 United States

Email: [email protected]

Refund Policy

Requesting a Refund

If you’re not completely satisfied with your purchase, you may request a refund within 14 days of receiving the product. Please ensure that the product is in its original condition and packaging with all accessories and contents included.

Processing the Refund

Once we receive the product and validate its condition, we will process the refund. The refund will be issued to your original method of payment, unless otherwise specified.

Please note that it may take up to 10 business days for the refund to reflect in your account, depending on your bank’s processing time.

Exclusions

Please be aware that certain types of items cannot be returned unless they arrive damaged or defective. These include:

  • Software and digital content
  • Customised or personalised items
  • Opened items that cannot be returned due to health or hygiene reasons (like earbuds, headphones, etc.)

In cases where a product is defective or damaged upon delivery, please contact our customer service immediately for assistance.

Shipping Costs

You will be responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee that we will receive your returned item.

Changes to Our Refund Policy

We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If you have any queries about our refund policy, please contact our customer service team who will be happy to assist you.